Privacy Policy and Personal Data Protection
1. DATA CONTROLLER OF YOUR PERSONAL DATA
Nema Grup, SL, with NRT L720651S, trade name Nematec and registered office at Carrer Esteve Dolsa Pujal, 40, AD500 Andorra la Vella (Principality of Andorra), is the data controller of the personal data collected through the website www.nemagrup.com, commercial communications, and the contractual relationship you maintain with us as a customer, supplier, or collaborator.
The company has appointed an internal data protection officer responsible for ensuring compliance with applicable personal data protection regulations, in accordance with Qualified Law 29/2021, of 28 October, on personal data protection.
For any inquiries, to exercise your rights, or for any matter related to the processing of your personal data, you may contact the company by email at info@nemagrup.com or by written communication to the postal address indicated above.
2. COLLECTION AND CATEGORIES OF DATA, PURPOSE OF PROCESSING, LEGAL BASIS, AND RETENTION PERIOD OF YOUR PERSONAL DATA
2.1 Data Collection
The personal data processed includes any information you provide during the process and registration through forms, or during telephone contact processes, as well as any information to which we have or have had access during the contact relationship, understood broadly, through any of our channels: office, website, chats, forms and/or telephone.
In any case, the data we request will be proportional and exclusively necessary to manage your request.
Unless otherwise indicated, all collected data will be essential to formalize and fulfill certain obligations derived from the management and maintenance of the contractual relationship and/or the request for information about the various services, which cannot be carried out if you do not provide them.
2.2 Categories of Personal Data Processed
In the case of persons who register through the contact form, we will process the following data:
- Identification data: name and surname, postal address and email address, telephone number.
- Personal characteristics: languages, gender, age.
- Miscellaneous data: any other information you wish to provide in the information fields through web forms, chat service, telephone assistance, whether for a general inquiry, quotation and/or incident.
In no case will we request data related to politics, religion, ethics, or biometric data.
2.3 Purpose of Data Processing
a) Contact forms, information requests:
If you have filled in your data in any of the contact forms or information request forms included on the website, or have contacted us to request or obtain information about any product and/or service, we will process your personal data in order to attend to and manage your request and resolve your information request.
The processing of these personal data is based on the consent you provide at the moment you actively make your information request:
- Management of information requests received through different channels, including web forms, email, telephone or social networks;
- Sending commercial communications by electronic means (email, SMS or any equivalent electronic mechanism) or telephone, commercial information, events or products and services of Nematec;
- Satisfaction surveys by telephone calls or electronic means (email, SMS or any equivalent electronic mechanism). This processing is based on Nematec’s legitimate interest to understand the customer experience;
- Signing documents through digital signature on devices provided by Nematec. If you do not wish this data processing, you have the option to sign documents manually;
- Any processing associated with commercial purposes.
You may revoke your consent at any time by expressing your will to this effect by sending an email to: info@nemagrup.com
b) Access to our social networks
Through the website you may access our social networks and platforms such as Facebook, Instagram, and LinkedIn.
If you contact us through any of these social networks or platforms, your data will be processed in order to attend to and manage your request and resolve the information requested.
The processing of these personal data is based on the consent you provide by actively sending your request through these networks.
Regarding newsletter subscription, your data may be processed as long as you maintain consent to receive information about our publications. If you withdraw your consent, we will stop sending you this information. Likewise, if you have authorized us to send you commercial communications, you may revoke your consent to receive such communications whenever you wish.
c) Cookies
Your data may be processed as long as you maintain your consent to install them and during the validity of such installation. You may revoke this consent at any time.
2.4 Legal Basis for Processing
Personal data may be processed in accordance with the following legal basis:
If the person has provided us with information through a consultation form, information request, technical assistance or quotation, it will be used internally by the company for optimal and correct management of the request.
2.5 Retention Period
We will keep the information you provide for the time strictly necessary to attend to and manage your requests, inquiries or information requests, as well as during the term of the contractual relationship you may maintain with the company.
Once your request has been attended to, your personal data will be kept properly blocked, only at the disposal of judicial bodies or competent public administrations, during the applicable limitation periods that may arise from the corresponding contractual or legal obligations.
In the contractual context, the data will be kept for the legally established period for the possible enforcement of liabilities, in accordance with the applicable regulations.
Once these periods have elapsed, the personal data will be securely deleted, always guaranteeing their confidentiality and the impossibility of recovery.
3. RECIPIENTS AND INTERNATIONAL DATA TRANSFERS
Nematec collaborates with third-party service providers located in Andorra or the European Union, who may occasionally have access to your personal data (providers that provide services to Nematec, as well as companies that form part of Nema Grup and that need to process the data for internal administrative purposes) in order to provide the product or service requested and to assist us where necessary.
In this regard, these providers act as data processors and offer adequate guarantees of compliance with data protection regulations, through their own privacy policies and contractual conditions, for the agreed purposes, and undertake not to process them for any other purpose nor transfer them to third parties.
On the other hand, Nematec may communicate the data of data subjects to third parties if the company is legally obliged to do so (judicial bodies or public administrations).
4. RIGHTS IN TERMS OF DATA PROTECTION
In accordance with the data protection regulations – Law 29/2021, of 28 October, on personal data protection, you may exercise the following rights:
- Access: you may obtain information related to the processing of your personal data and a copy of such data.
- Rectification: if you consider that your personal data are inaccurate or incomplete, you may request the modification of such personal data.
- Deletion: you may request the deletion of your personal data, to the extent permitted by law.
- Restriction of processing: you may request the limitation of the processing of your personal data if (i) you disagree with the accuracy of your data, (ii) you consider the processing unlawful, (iii) you need the data to formulate or exercise a claim, or (iv) you wish to exercise the right to object.
- Objection: you may object to the processing of your personal data for reasons related to your particular situation. The data subject has the right, for example, to object to the processing of personal data for commercial purposes, including the development of analytical models related to such activity.
- Data portability: whenever legally and technically possible, you have the right to have the personal data you provided returned to you or, when technically possible, to a third party.
- Withdrawal of consent: if you have granted consent for the processing of your personal data, you have the right to withdraw it at any time.
You may exercise these rights by sending an email to info@nemagrup.com or by postal mail addressed to Nema Grup, SL (Nematec), Carrer Esteve Dolsa Pujal, 40, AD500 – Andorra la Vella | Principality of Andorra.
If your identity cannot be verified by other means, you must provide a copy of your passport or official identification document.
5. SECURITY OF PERSONAL DATA
The processing of personal data carried out is subject to a strict duty of confidentiality, and therefore the necessary procedural measures, both technical and organizational, have been established to guarantee the security of your personal data and prevent their alteration, misuse, loss, theft and unauthorized processing or access.
6. COOKIES
We use our own and third-party cookies to ensure the best user experience and of the following categories:
- Technical – to facilitate your navigation on the website;
- Analytical – to prepare statistical information;
- Preference and advertising – to analyze your browsing habits for advertising purposes.
The processing of this personal data is based on the consent you provide when accepting the use of cookies in the cookie information panel displayed on the website’s home page.
7. UPDATES AND CHANGES TO THE PRIVACY POLICY
Nema Grup, SL (Nematec) may modify this Privacy Policy at any time in accordance with new legislative and regulatory requirements, or to adapt this policy to the instructions issued by the APDA.
LEGAL NOTICE
Intellectual and Industrial Property Rights
The User acknowledges and accepts that all intellectual and industrial property rights over the contents and/or any other elements inserted in the Website (including, by way of example and not limitation, all those elements that make up the visual appearance, graphic image and other sensory stimuli of the web pages that make up the website / “www.nemagrup.com”, trademarks, logos, trade names, texts, reviews and comments, images, graphics, designs, sounds, databases, software, flow diagrams, presentation, navigation architecture, as well as the source codes of the web pages belong to and are owned by Nematec, to whom the exclusive exercise of the exploitation rights of the same corresponds in any form and, in particular, the rights of reproduction, distribution, public communication and transformation. For these purposes, the Website shall be understood as all those creations incorporated and expressed by any means and/or tangible or intangible support, known or to be known, that are subject to protection by the regulations in force in intellectual and industrial property.
The mere visualization, printing, downloading or temporary storage, whether in whole or in part, of the contents and/or elements inserted in the Website or in the pages that compose it is authorized exclusively for your personal, private and non-profit use provided that, in any case, the origin and/or author of the same is indicated and, where appropriate, the copyright symbol and/or industrial property notices of their owners appear.
In no case does access to the Website imply any kind of permission, waiver, transfer, license or total or partial assignment of these rights by their holders, unless expressly stated otherwise. These terms of use of the Website do not grant Users any other right of use, alteration, exploitation, reproduction, distribution or public communication of the Website and/or its Contents other than those expressly provided herein. Any other use or exploitation of any rights will be subject to prior and express authorization specifically granted for this purpose by Nematec.
The use of such elements, their total or partial reproduction, communication and/or distribution for commercial or profitable purposes, as well as their modification, alteration, decompilation and/or any other act of exploitation of the Website, its pages and/or the contents incorporated therein is strictly prohibited. For any other use different from those expressly permitted, it will be necessary to obtain prior written consent from the holder of the rights in question.
This Legal Notice does not grant users any other right of use, alteration, exploitation, reproduction, distribution or public communication of the Website and/or its contents other than those expressly provided herein. Any other use or exploitation of any right will be subject to prior and express authorization specifically granted for this purpose by Nematec.
Terms of Use of the Website and Disclaimer
These general conditions regulate access to and use of the website that Nematec provides free of charge to Internet users. Access to this site implies your unconditional acceptance of all the provisions included in this Legal Notice. The use of certain services offered on this site shall also be governed by the specific conditions provided in each case, which shall be understood to be accepted by mere use of such services.
Nematec reserves the right to make, whenever necessary and without prior notice, all modifications and updates to the information contained on its website, even limiting or not allowing access to information temporarily or permanently, especially when technical difficulties arise due to facts or circumstances beyond Nematec’s control that, in its opinion, reduce or nullify the standard security levels adopted for the proper functioning of the Website.
Likewise, it is not responsible for published documents and graphics that may contain technical inaccuracies or typographical errors.
Likewise, it declares that access to this website and the use that may be made of the information contained therein is the sole responsibility of the person carrying it out, declining any liability arising from misuse of the contents, damages and losses derived from difficulties in accessing the Website, including those caused by malicious code or attacks or any information not contained on this web page and, consequently, not produced by the company itself, or not published under its name. In this sense, it declines in particular its liability regarding the information contained on third-party websites connected via links to Nematec’s website or social networks.
Nematec provides the materials and graphics contained on this website without express or implied warranty of any kind, rejecting the existence of any implied warranty or condition in the information contained herein, including warranties of commercial viability, non-infringement of intellectual property or suitability for any specific purpose.
With regard to references to third-party products and services, Nematec recognizes the corresponding intellectual and industrial property rights in favor of their owners, and their mere mention or appearance on the Website does not imply any rights or liability of Nematec regarding them, nor support, sponsorship or recommendation by Nematec.
Any third-party link to this Website must be to the main or entry page.
Actions in Case of Breach
Unauthorized use of any information contained on this Website, its resale, as well as any infringement of the prohibitions and limitations contained in this Legal Notice, injury to Nematec’s intellectual or industrial property rights shall constitute an infringement of Nematec’s intellectual property rights and shall give rise to the legal liabilities established for this purpose, reserving the company the right to take all legal actions it deems appropriate to demand the liabilities arising from the breach of any of the provisions of this Legal Notice.
Partial Invalidity
The declaration as null, invalid or ineffective of any of these general conditions shall not affect the validity or effectiveness of the remaining conditions, which shall remain binding between the parties. Waiver by either party to require compliance with any of the general conditions stipulated herein at any given time shall not imply a general waiver of compliance with any other condition or conditions, nor shall it generate an acquired right for the other party.
Links to Other Websites / Links
This website uses links that allow the USER to redirect to third-party websites. Nematec shall not be liable for the contents, information and/or services offered or the security measures established on the websites accessed by the USER through links established on Nematec’s website. Likewise, Nematec is not responsible for the security measures adopted by any other website that allows a link with ours and to which the user accesses under his/her sole responsibility.
Anti-Spam Policy
Recipients of communications, information, newsletters or electronic advertising receive them for the following reasons:
– By online registration from this page.
– By request for information about our products and services.
– For having provided their information to one of our collaborators or employees.
– By offline registration by filling in forms, newsletters, requests, etc., offered at fairs, offices, collaborators.
If you do not wish to receive our communications, please send us an email to info@nemagrup.com indicating in the SUBJECT: “UNSUBSCRIBE LIST” and we will include that address in the “do not contact list”.
If you have any difficulty doing so electronically, please contact us by phone at +376 77 07 07 during office hours, where a person will assist you personally and carry out this procedure.
Jurisdiction and Applicable Law
Transactions carried out with Nematec are governed by Andorran law and the international conventions signed. In case of any discrepancy or dispute, the courts of the Principality of Andorra shall have jurisdiction.