Privacy Policy and Personal Data Protection
1. RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA
N.E.M.A.T.E.C., with address at Street Esteve Dolsa Pujal, 40 – Andorra la Vella, registered in the Companies Register of the Principality of Andorra under number —- (hereinafter, “Nematec” or “the company”) is responsible for the processing of your personal data.
It has a Data Protection Officer who will be the person in charge of supervising and controlling compliance with the regulations relating to the protection of personal data (Law 29/2021, of October 28, qualified as the protection of personal data).
For any query or request you may have regarding data protection, you can contact Nematec at the physical address indicated above or at the following email address: info@nemagrup.com
2. COLLECTION AND CATEGORY OF DATA, PURPOSE OF PROCESSING, LEGAL BASIS FOR PROCESSING AND RETENTION TIME OF YOUR PERSONAL DATA
2.1 Data collection
The personal data processed include any information you provide us during the process and registration through the forms, or during the telephone contact processes, as well as any information to which we have or have had access during the contact relationship, understood in a broad sense, through any of our channels: office, website, chats, forms and/or telephony.
In any case, the data that we will request from you will be proportional and exclusively those necessary to manage your request.
Unless otherwise indicated, all the data collected will be essential to be able to formalize and fulfill certain derivatives for the management and maintenance of the contractual relationship and/or request for information about the various services, which cannot be carried out if you do not provide them to us.
2.2. Category of personal data to be processed
In the case of people who register on the contact form, we will process the following data:
- Identification data: name and surname, postal and email address, telephone number.
- Personal characteristics: languages, gender, age.
- Miscellaneous data: relating to any other information you wish to provide us in the fields of obtaining information through web forms, the chat service, telephone support, whether for a general consultation service, budget and/or incidence.
In no case will we request data related to politics, religion, ethics, or even biometric data.
2.3. Purpose of data processing
- a) Contact forms, information requests:
If you have filled in your details in any of the contact forms, information requests included on the website, or if you have contacted us to make or obtain information about any product and/or service, we will process your personal data in order to attend to and manage your request and resolve your request for information.
The processing of this personal data is based on the consent you provide at the time you actively make your request for information:
- Management of information requests received through different channels, including web forms, email, telephone or social networks;
- Sending commercial communications by electronic means (email, SMS or other equivalent electronic mechanism) or telephone, commercial information, events or Nematec products and services.
- Satisfaction surveys by telephone calls or by electronic means (email, SMS or other equivalent electronic mechanism). This processing has its legal basis in Nematec’s legitimate interest in knowing the customer experience.
- Signing documents through digital signature on the devices that Nematec makes available to you. If you do not wish for this data to be processed, you have the option of signing the documents by hand.
- Any processing associated with commercial purposes.
You can revoke your consent at any time by expressing your will in this regard by sending a message to the following email address: info@nemagrup.com
- b) Access to our social networks
Through the website you can access our social networks and platforms Facebook; Instagram; Linkedin.
If you contact us through any of these social networks or platforms, your data will be processed to be able to attend to and manage your request and resolve the request for information required.
Privacy Policy and Personal Data Protection
1. RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA
N.E.M.A.T.E.C., with address at Carrer Esteve Dolsa Pujal, 40 – Andorra la Vella, registered in the Companies Register of the Principality of Andorra under number —- (hereinafter, “Nematec” or “the company”) is responsible for the processing of your personal data.
It has a Data Protection Officer who will be the person in charge of supervising and controlling compliance with the regulations relating to the protection of personal data (Law 29/2021, of October 28, qualified as the protection of personal data).
For any query or request you may have regarding data protection, you can contact Nematec at the physical address indicated above or at the following email address: info@nemagrup.com
2. COLLECTION AND CATEGORY OF DATA, PURPOSE OF PROCESSING, LEGAL BASIS FOR PROCESSING AND RETENTION TIME OF YOUR PERSONAL DATA
2.1 Data collection
The personal data processed include any information you provide us during the process and registration through the forms, or during the telephone contact processes, as well as any information to which we have or have had access during the contact relationship, understood in a broad sense, through any of our channels: office, website, chats, forms and/or telephony.
In any case, the data that we will request from you will be proportional and exclusively those necessary to manage your request.
Unless otherwise indicated, all the data collected will be essential to be able to formalize and fulfill certain derivatives for the management and maintenance of the contractual relationship and/or request for information about the various services, which cannot be carried out if you do not provide them to us.
2.2. Category of personal data to be processed
In the case of people who register on the contact form, we will process the following data:
- Identification data: name and surname, postal and email address, telephone number.
- Personal characteristics: languages, gender, age.
- Miscellaneous data: relating to any other information you wish to provide us in the fields of obtaining information through web forms, the chat service, telephone support, whether for a general consultation service, budget and/or incidence.
In no case will we request data related to politics, religion, ethics, or even biometric data.
2.3. Purpose of data processing
- a) Contact forms, information requests:
If you have filled in your details in any of the contact forms, information requests included on the website, or if you have contacted us to make or obtain information about any product and/or service, we will process your personal data in order to attend to and manage your request and resolve your request for information.
The processing of this personal data is based on the consent you provide at the time you actively make your request for information:
- Management of information requests received through different channels, including web forms, email, telephone or social networks;
- Sending commercial communications by electronic means (email, SMS or other equivalent electronic mechanism) or telephone, commercial information, events or Nematec products and services.
- Satisfaction surveys by telephone calls or by electronic means (email, SMS or other equivalent electronic mechanism). This processing has its legal basis in Nematec’s legitimate interest in knowing the customer experience.
- Signing documents through digital signature on the devices that Nematec makes available to you. If you do not wish for this data to be processed, you have the option of signing the documents by hand.
- Any processing associated with commercial purposes.
You can revoke your consent at any time by expressing your will in this regard by sending a message to the following email address: info@nemagrup.com
- b) Access to our social networks
Through the website you can access our social networks and platforms Facebook; Instagram; Linkedin.
If you contact us through any of these social networks or platforms, your data will be processed to be able to attend to and manage your request and resolve the request for information required.
The processing of this personal data is based on the consent you provide by actively sending your request through these networks.
In relation to the subscription to the newsletter, your data may be processed as long as you maintain your consent to receive information about our publications. If you withdraw your consent, we will stop sending you this information. Likewise, if you have authorized us to send you commercial communications, you may revoke your consent to the sending of these communications when you consider it necessary.
- c) Cookies
Your data may be processed as long as you maintain your consent to install them and during the validity of this installation. You may revoke this consent when you consider it necessary.
2.4. Legal bases of the treatment
Personal data may be processed in accordance with the following basis of legitimation:
If the person has provided us with information through the consultation, information, technical assistance or budget form, using them within the company’s internal scope for an optimal and correct functioning of the consultation.
2.5. Data retention period
We will keep the information you provide us for the time strictly necessary to attend to and manage your requests or for the period necessary for the contractual relationship you maintain with the company.
Once we have responded to your request, we will only keep your data (duly blocked, if applicable) at the disposal of the jurisdictional bodies or public administrations, in the event of possible claims. For contractual cases and upon termination of the relationship, we will only keep your data for the periods determined in each case by the legal prescription that may arise from each of the contracts signed and the applicable regulation (as a general rule, thirty (30) years once the obligations arising from the contract have expired) duly blocked, if applicable, at the disposal of those jurisdictional bodies or public administrations that may require this information. Once this period has elapsed, we will proceed to eliminate it.
3. RECIPIENTS AND INTERNATIONAL DATA TRANSFERS
N.E.M.A.T.E.C. has the collaboration of third-party service providers located in Andorra or the European Union, who, occasionally, may have access to your personal data (Suppliers who provide services to N.E.M.A.T.E.C., as well as companies that make up NEMAGRUP and who must process the data for internal administrative purposes) to provide you with the product or service that has been requested more than what is necessary to help us.
In this sense, these providers are obliged to comply with their obligations in terms of data protection, and specifically, they are obliged to comply with the required legal, technical and organizational measures, to process personal data for the agreed purposes and not to process them for any other purpose or transfer them to third parties.
On the other hand, N.E.M.A.T.E.C. may communicate the data of interested parties to third parties in the event that the company is legally obliged to do so (jurisdictional bodies or public administrations).
4. RIGHTS IN THE MATTER OF DATA PROTECTION
In accordance with data protection regulations – Law 29/2021, of October 28, qualified as personal data protection, you can exercise the following rights:
- Access: you can obtain information related to the processing of your personal data and a copy of these personal data.
- Rectification: if you consider that your personal data are inaccurate or incomplete, you can request the modification of these personal data.
- Deletion: you can request the elimination of your personal data, to the extent permitted by law.
- Limitation of processing: you can request the limitation of the processing of your personal data if (i) you do not agree with the accuracy of your data, (ii) you consider that it is an unlawful processing, (iii) if you need the data to formulate or exercise a claim, or (iv) you wish to exercise the right to object.
- Opposition: you may object to the processing of your personal data for reasons related to your particular situation. The interested party has the right, for example, to object to the processing of their personal data for commercial purposes, which includes the development of analytical models related to this activity.
- Data portability: whenever it is legal and technically possible, they have the right to have the personal data they have provided to us returned to them or, when technically possible, to a third party.
- Withdrawal of consent: whenever they have given consent to the processing of their personal data, they have the right to withdraw it at any time.
You can exercise these rights by sending an email to info@nemagrup.com or by post to N.E.M.A.T.E.C., Carrer Esteve Dolsa Pujal, 40, AD500 – Andorra la Vella | Principality of Andorra.
In the event that your identity cannot be verified by other means, you must provide a copy of your passport or official identification document that identifies you.
5. SECURITY OF PERSONAL DATA
The processing of personal data that is carried out is subject to a strict duty of confidentiality, and therefore the necessary protocol measures, both technical and organizational, have been established to guarantee the security of your personal data and prevent its alteration, misuse, loss, theft and unauthorized treatment or access.
6. COOKIES
We use our own and third-party cookies to ensure that we give the best user experience and in the following categories:
- technical – facilitate your navigation on the website,
- analytical – prepare statistical information and
- preference and advertising – analyze your browsing habits for advertising purposes.
The processing of this personal data is based on the consent you give by accepting the use of cookies in the cookie information panel that is included on the Home Page of the website.
7. UPDATES AND CHANGES IN THE PRIVACY POLICY
N.E.M.A.T.E.C. may modify this Privacy Policy at any time in accordance with new legislative and regulatory requirements, or with the aim of adapting this policy to the instructions issued by the APDA.
LEGAL NOTICE
Intellectual and industrial property rights
The User acknowledges and accepts that all industrial and intellectual property rights over the contents and/or any other elements inserted in the Website (including, by way of example and not limitation, all those elements that make up the visual appearance, graphic image and other sensory stimuli of the Web pages that make up the website / “www.nemagrup.com”, brands, logos, trade names, texts, criticisms and comments, images, graphics, designs, sounds, databases, software, flowcharts, presentation, navigation architecture, as well as the source codes of the Web pages belong and are owned by Nematec, who solely has the exclusive exercise of the rights to exploit them in any form and, especially, the rights of reproduction, distribution, public communication and transformation. For these purposes, the Website will be understood as all those creations incorporated and expressed by any tangible or intangible means and/or support, known or yet to be known, that are protected by the current regulatory provisions on intellectual and industrial property.
The mere display, printing, downloading or temporary storage, either in whole or in part, of the contents and/or elements is authorized.